Account Service Definitions

Self Service Support (5% Fee)

• Included:
  • Platform troubleshooting outside of client’s control [Ex) Any instance related to creative rejections, DSP bugs, etc.]
• Not Included:
  • Assistance with campaign set up & direction, answering campaign specific questions, pre-launch strategy, media management, creative management, optimizations, campaign insight, reporting, or delivery oversight, custom billing reporting.
• Billing:
  • Revive will generate invoices and be sent out 5-7 business days from month end (campaign end); no custom billing reporting; rolled up at advertiser level.
• SLAs:
  • Upon submission of questions and request for support from your Partner form, 2 business days (48 hrs).

What does “Support” mean?

• Forecasting

  Forecasting is currently not included for both Self Service & Transition Support Partners. As part of the Partner’s training, we will cover a segment regarding ways forecast a potential campaign before setup. [I still recommend a supplemental forecasting/strategy training here for an additional stream of revenue] - Luis

• Campaign Setup & Execution

  Self Service: Campaign Setup is not included. Setup in Amazon DSP is solely dependent on Partner’s time & activation of such campaigns.
  *Important: Partner is responsible for including agency fee in DSP (5%)

  Transitional Support: Campaign Setup is limited to 1 campaign per month. (Total of 2-3 setups if we establish a transitional cutoff) This includes setting up an example order (with goals & other relevant settings provided by client beforehand).

   

  *Important: Partner is responsible for including agency fee in DSP (10%)

• Creative Management

  Creative management is not included for both Self Service & Transitional Support Partners. Revive does however, offer escalation assistance to both SS Partners & Transition Partners to deal with unexpected creative issues

• Optimizations

  Optimizations are not included for both Self Service & Transitional Support Partners. Types of optimizations one could make will be covered briefly during initial platform training. These are to be made by the Partner, based on the Partner’s criteria.

• Reporting

  Reporting provided through DSP Reports functionality.

• Billing

  Revive sends out invoices on a month to month basis. Invoices will be sent out 5-7 business days after the start of the consecutive month. Invoice will only include the amount spent by Partner as shown in DSP for the month they ran in (typically the previous month from date invoice is sent/received).